Member Services Rep

Crunch Fitness Canada•Sarnia, ON

6d•Onsite

About The Position

Join our dynamic team as a Member Services Representative and be a key contributor to creating a warm, inviting atmosphere that enriches the lives of our team members and community. If you're passionate about fitness, excited about delivering exceptional customer service, and driven by a shared purpose, we want you on board.

Requirements

Minimum of 1 year of experience in a service-oriented position, preferably in a similar industry.
Effective communication skills, both written and verbal.
Strong customer service orientation with a commitment to exceeding expectations.
CPR/AED certification required (can be obtained within 30 days of hire).
A basic criminal background check will be required as part of the hiring process. This is to ensure a safe and secure environment for all employees and members.

Responsibilities

Proactively attract new business through member referrals, corporate lead generation, territory outreach, and telephone inquiries, ensuring consistent follow-up on sales leads.
Exceed personal sales goals by leveraging effective sales techniques and strategies.
Demonstrate unwavering integrity and adherence to company core values in all interactions.
Provide excellent customer service while managing members' accounts and booking Crunch One Kick Offs.
Foster a welcoming environment for co-workers, members, and guests at all times.
Demonstrate enthusiasm, passion, friendliness, and ambition in all interactions.
Handle phone calls with courtesy and professionalism, making outbound calls for trial passes and other leads.
Maintain a clean facility and promptly address member requests and issues.
Greets all members and guests with a smile and enthusiasm, ensuring consistent member engagement.
Effectively communicate special events, club services, programs, and schedules to members and guests.
Serve as an expert on all aspects of club facilities, services, and operational hours.