Member Services Rep Front Desk Weekday Overnight
About The Position
Responsible to oversee and maintain club operations during the overnight hours. Monitor and maintain club cleanliness and atmosphere. Conduct regular audits to ensure the store is presentable and holding up to Excel Standard. Communicate with members and create a high level of customer service. Perform Nightly club inspections, complete assigned cleaning or associated tasks along with re-inspecting said tasks. Audit club inventory and communicate with GM and Assistant Manager on recommendations of inventory orders. Process and Review Daily Club Activity Paperwork and file in appropriate folders. Audit and Balance Cash Drawers on a daily basis. Update and Review Daily Club Reports and complete any corresponding Data Entry Documents. Maintain and clean the Front entrance to provide customers with a clean, presentable, and welcoming environment. Provide a safe and secure environment during the overnight hours for all members. Stocking all retail and promotional items and paperwork for the next business day. Ensuring Facility complies with all state and federal laws and insurance requirements. Operating and Assisting applicable members with use of Tanning, hydro, and Total Body Enhancement Equipment and making sure all applicable paperwork and procedures are adhered to. Staying up to date on all required certifications and training courses. Assisting General Manager and Assistant Manager with club promotions, training, and implementation of any operational strategies. This position may include the need to supervise other team members and ensure they are meeting Excel Fitness Standards of cleaning and customer service. Communicating with, promoting, touring, and assisting prospects and potential members.
Requirements
- Must be at least 18 years of age
- High School Diploma or equivalent required
- CPR Certification and AED Certification are required before working alone
- Must be comfortable standing for long periods of time
- Great communication skills with internal and external customers
- Must be team-oriented, motivated, and well-organized
- Ability to think critically and evaluate solutions to problems proactively
- Proficient ability in Microsoft Office and using a computer
- Must have the ability to handle sensitive and confidential information
- Familiar with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements
Nice To Haves
- Uncertified Team Players will be given the opportunity to complete CPR/AED training within the first 30 days of their employment
Responsibilities
- Oversee and maintain club operations during the overnight hours
- Monitor and maintain club cleanliness and atmosphere
- Conduct regular audits to ensure the store is presentable and holding up to Excel Standard
- Communicate with members and create a high level of customer service
- Perform Nightly club inspections, complete assigned cleaning or associated tasks along with re-inspecting said tasks
- Audit club inventory and communicate with GM and Assistant Manager on recommendations of inventory orders
- Process and Review Daily Club Activity Paperwork and file in appropriate folders
- Audit and Balance Cash Drawers on a daily basis
- Update and Review Daily Club Reports and complete any corresponding Data Entry Documents
- Maintain and clean the Front entrance to provide customers with a clean, presentable, and welcoming environment
- Provide a safe and secure environment during the overnight hours for all members
- Stocking all retail and promotional items and paperwork for the next business day
- Ensuring Facility complies with all state and federal laws and insurance requirements
- Operating and Assisting applicable members with use of Tanning, hydro, and Total Body Enhancement Equipment and making sure all applicable paperwork and procedures are adhered to
- Staying up to date on all required certifications and training courses
- Assisting General Manager and Assistant Manager with club promotions, training, and implementation of any operational strategies
- Communicate with, promote, tour, and assist prospects and potential members
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
