Member Services Rep - Part Time

Excel Fitness•Farmers Branch, TX

1d•Onsite

About The Position

The Member Services Rep is responsible for performing duties to the best of their abilities during their assigned work shift, maintaining club cleanliness and atmosphere, and staying proficient in the Planet Fitness mobile app. This role ensures all proper training is completed for safe and efficient operation, conducts regular audits to maintain club presentation standards, and performs club walkarounds with associated cleaning tasks. The representative utilizes the point of sale system for member purchases, enforces company policies, and provides a safe and secure environment for all members. Key aspects include communicating with members to create a high level of customer service, stocking retail and janitorial items, understanding and adhering to company standards, and resolving day-to-day customer issues. The role also involves auditing club inventory, staying up-to-date on certifications and training, participating in team meetings, and communicating with, promoting, and touring potential members. Additionally, the Member Services Rep assists management with club promotions, training, and operational strategies, ensures compliance with laws and insurance requirements, and operates and assists members with various equipment and amenities. They may also represent the company at community events and outreach activities.

Requirements

Must be at least 16 years of age.
Team member will become CPR and AED Certified, if not already.
Must be comfortable standing for long periods of time.
Great communication skills with internal and external customers.
Must be team-oriented, motivated, and well-organized.
Ability to think critically and evaluate solutions to problems proactively.
Proficient ability in Microsoft Office and using a computer.
Familiar with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.

Responsibilities

Perform to your best abilities during your assigned work shift.
Monitor and maintain club cleanliness and atmosphere.
Stay proficient in Planet Fitness mobile app use, content, and updates.
Ensure that all proper training has been completed to operate safely and efficiently.
Conduct regular audits to ensure the club is presentable and holding up to Excel standard.
Perform club walkarounds and complete assigned cleaning or associated tasks along with re-inspecting said tasks.
Utilize point of sale for members to purchase drinks and merchandise items.
Ensure members adhere to the company’s policies and guidelines and address any infractions.
Provide a safe and secure environment for all members.
Communicate with members and create a high level of customer service.
Stocking retail and janitorial items for the following shift.
Understand and adhere to company standards and help resolve any day-to-day customer issues.
Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.
Staying up to date on all required certifications and training courses.
Participating in team meetings.
Communicating with, promoting, touring, and assisting prospects and potential members.
Assisting the General Manager and Assistant Manager with club membership promotions, training, and implementation of any operational strategies.
Ensuring the club complies with all state and federal laws and insurance requirements.
Operating and assisting applicable members with the use of equipment, HydroMassage, Total Body Enhancement, and other amenities while making sure all applicable processes and procedures are adhered to.
Assist GM and represent our company at community events and other outreach activities.