Member Services- Opener

Georgia Mountain Young • Gainesville, GA

1d • $12 - $15 • Onsite

About The Position

Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area. This role is responsible for providing excellent service, interviewing and selling memberships, building relationships with members, handling concerns, applying YMCA policies, and potentially monitoring locker rooms. The position requires efficient and effective use of technology systems to promote member retention.

Requirements

• Certifications required within 30 days of hire: CPR/AED, and First Aid.
• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Nice To Haves

• Accepts and demonstrates the Y’s values.
• Demonstrates a desire to serve others and fulfill community needs.
• Works effectively with people of different backgrounds, abilities, opinions, and perceptions.
• Builds rapport and relates well to others.
• Listens for understanding and meaning; speaks and writes effectively.
• Makes sound judgments, and transfers learning from one situation to another.

Responsibilities

• Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Interviews and/or tours prospective members; sells memberships.
• Builds relationships with members; helps members connect with one another and to the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• May monitor the locker rooms as required.
• Uses technology systems efficiently and effectively to promote member retention.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed