Member Services Officer

SECU • Louisburg, MN

6d • Onsite

About The Position

The Member Services Officer possesses all the essential knowledge of an Associate Member Services Officer. MSOs exhibit the ability to perform account maintenance, open all account types, assist and approve members in all areas of consumer lending, and are able to assist in all other services. Passing score on Consumer Lending Program (CLP) exam and completion of the in-person New Consumer Lender Learning Program are required PRIOR to becoming a Member Services Officer. Member Services Officers are granted Tier 1 – Tier 2 Lending Limits (As Assigned). They may independently evaluate and approve or deny loans within their assigned limits. Loans outside their limits should be presented to an officer with appropriate limits with a recommendation for approval or denial. They must maintain a current and comprehensive knowledge of credit union products and services, and independently possess an ability to educate members and make recommendations based on their needs. Proficiency in account maintenance and opening all account types for new members while following MIP procedures is expected. They will also open and process maintenance on tax advantaged accounts, process foreign and domestic wire transfers, redeem savings bonds, and help order and return foreign currency. Must have basic knowledge of cash operations and be able to assist in balancing the vault, automated teller machines, teller cash dispenser, and coin sorter as directed. Evaluate daily mobile and automated teller machine check deposits. Help verify and prepare cash delivery and shipments. Maintain daily and monthly records for various reports – i.e., return items, forgeries. Organize community events as requested by management on a regular basis to enhance Credit Union presence. Assist with displays and promoting Credit Union events such as Member Appreciation Days, Back-To-School Supply Drive, Youth week events.

Requirements

• High school diploma or GED equivalent.
• Aptitude for meeting people and developing member confidence, respect, and trust in Credit Union.
• Demonstrated proficiency in all responsibilities and requirements of Assoc MSO role.
• Excellent communication skills, both verbal and written.
• Demonstrated ability to work independently and as part of a team.
• Meets compliance and regulatory standards in terms of loan processing, loan quality and documentation.
• Self-motivated and dependable.
• Demonstrated ability to problem solve and use good judgment.
• Active listener and communicator.
• Completed Consumer Lending Program (CLP) courses.
• Received a passing score on the CLP Exam.
• Attended the in-person New Consumer Lender Learning Program training.
• Completed all required quarterly training courses & other training assigned by management.
• Consistently demonstrates SECU’s Core Values.
• Must complete the Credit Unions Core Module Program within 12 months of hire date as a condition of employment.

Nice To Haves

• Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).
• Minimum of 2 years of SECU or directly related experience strongly preferred.

Responsibilities

• Assist members in all areas of consumer lending.
• Independently evaluate and approve or deny loans within assigned limits.
• Present loans outside of assigned limits to an officer with appropriate limits and a recommendation for approval or denial.
• Maintain current and comprehensive knowledge of credit union products and services.
• Educate members and make recommendations based on their needs.
• Perform account maintenance and open all account types for new members following MIP procedures.
• Open and process maintenance on tax advantaged accounts.
• Process foreign and domestic wire transfers.
• Redeem savings bonds.
• Order and return foreign currency.
• Assist with cash operations including balancing the vault, ATMs, teller cash dispensers, and coin sorters as directed.
• Evaluate daily mobile and ATM check deposits.
• Verify and prepare cash delivery and shipments.
• Maintain daily and monthly records for various reports (e.g., return items, forgeries).
• Organize community events to enhance Credit Union presence.
• Assist with displays and promoting Credit Union events.
• Comply with all Credit Union policies and regulatory requirements.
• Ensure all member information remains confidential and accounts are accessed for business purposes only.
• Follow security and control procedures.
• Serve members by processing transactions in the appropriate system.
• Balance a cash drawer in accordance with Performance Measurement Criteria if requested by Management.
• Understand SECU Check Acceptance Guidelines and Hold procedures.
• Greet and assist members in a courteous, professional, and timely manner through all service channels.
• Answer phones and assist members with service requests.
• Interact with other departments to facilitate member requests.
• Organize, file, and scan documents daily.
• Troubleshoot problems with member accounts, cards, and online access, including processing disputes.
• Provide quality referrals for basic Financial Advisory and Real Estate Services.
• Review and take appropriate action on negative checking, NSFB, and Share Below $25 reports.
• Establish and facilitate member safe deposit box access.
• Perform subsequent advances on existing open and home equity lines of credit.
• Contact members and document efforts regarding deposit and/or loan collection reports as directed by management.
• Execute Notary Public services as requested by management.
• Learn CXone and assist MSS as requested.
• Exhibit a positive attitude toward members and teammates.
• Maintain professional appearance and demeanor.
• Participate in additional training and continuing education.
• Engage with the community by attending community events.
• Complete additional tasks assigned by management and other administrative duties as needed.

Benefits

• Equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED