Member Services Manager

Town and Country Credit Union•Fargo, ND

12d•Hybrid

About The Position

Town & Country Credit Union is seeking a dynamic Member Services Manager to lead their teller teams across multiple branches in the Eastern Region. This role is ideal for a leader passionate about exceptional member service who is looking to expand their leadership impact. The position offers an opportunity to grow and lead at a greater level, whether you are currently managing a small team or seeking the next step in your career.

Requirements

High school diploma or equivalent required
Minimum of 3 years of experience in financial services or retail banking
At least 1 year in a supervisory or leadership role
Strong leadership and communication skills
Proven ability to lead a team and deliver excellent customer service
Solid organizational and problem-solving skills
Comfortable managing multiple locations and shifting priorities
Proficiency in Microsoft Office and ability to learn internal systems quickly

Responsibilities

Lead and manage teller line staff across multiple branches
Oversee hiring, onboarding, training, scheduling, and performance management
Promote a positive work environment that reflects our values and service philosophy
Monitor branch traffic and adjust staffing levels to meet member needs
Serve as a mentor and resource for Member Service Representatives
Support cross-selling and relationship-building efforts in line with our Sales Cultivation Plan
Track and report on branch sales and service performance
Ensure compliance with operational procedures and security standards
Partner with the Regional Retail Manager on branch-wide initiatives and improvements