Member Services I

YMCA of the East Valley•Redlands, CA

8d•Onsite

About The Position

The Member Services I role is responsible for providing excellent service to members, guests, and program participants, contributing to member retention. This position involves interviewing and giving tours to prospective members, selling memberships, and building relationships within the YMCA community. The role also handles membership concerns, enforces YMCA policies, and may assist with locker room duties. A key aspect of this role is ensuring adherence to all emergency, safety, and security procedures, as well as participating in volunteer recruitment for the annual YMCA sustaining campaign. The position requires following all YMCA personnel policies and performing other assigned duties.

Requirements

Certifications required within 30 days of hire: CPR/AED, and First Aid.
Excellent interpersonal and problem solving skills.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Previous customer service, sales or related experience.
Basic knowledge of computers.

Nice To Haves

Bi-lingual a plus

Responsibilities

Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships.
Builds relationships with members; helps members connect with one another and the YMCA.
Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
Applies all YMCA policies dealing with member services.
May hand out locker keys and towels; may monitor the locker rooms as required.
Responsible for knowing, implementing, and enforcing all emergency, safety, and security procedures.
Involvement in the recruitment of volunteers for annual YMCA sustaining campaign.
Follows the YMCA personnel policies, practices, salary administration plan, emergency procedures and risk management procedures.
Performs other duties as assigned.