Member Services Building Coverage

Northfield Area Minnesota YMCA•Northfield, MN

About The Position

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Creates a welcoming and safe environment for all members of all backgrounds and abilities. Promote a positive, professional and welcoming atmosphere by providing excellent service to all Y and community members and guests. Responds to membership and program needs, supports front desk and program staff and maintains cleanliness and organization of program areas. Enthusiastically greets customers, answer questions and provides facility tours as needed.

Requirements

At least 16 years of age or older.
Strong communication, customer service and problem-solving skills.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community
Previous customer service, sales or related experience.
Ability to actively listen.
Self-started, able to handle multiple tasks under limited supervision, work well in a team setting and be detailed oriented.
Experience and knowledge with computers.
Cash handling skills and the ability to reconcile shift transactions accurately.
Certifications required within 30 days of hire: CPR/AED, First Aid and Child Abuse Prevention.

Responsibilities

Greet and assist members and program participants at the front desk in a courteous, professional and friendly manner. Build effective, authentic relationships with members and program participants. Strive to enrich their Y experience by introducing them to new programs, staff, other members and volunteer activities.
Assist members and program participants on the wellness floor and in program areas.
Answer the telephone, provide requested information, direct calls and take accurate messages.
Provide the benefits of becoming a member and give facility tours, explaining the Y mission, volunteer opportunities and scholarships available.
Respond to member and guest needs. Contact appropriate personnel when necessary. Handle complaints in a courteous manner. Effectively negotiate and resolve customer service problems.
Schedule reservations, provide rental information and sell Y merchandise.
Process participant program registrations, to include membership sign-up and issues new member ID cards.
Handle potential new member phone inquiries using Y best practices.
Follow YMCA policies and procedures; respond to emergency situations.
Handle membership and program paperwork and administrative tasks.
Maintain, clean and disinfect equipment and program areas.
Enforce and educate members and program participants on YMCA rules, policies and guidelines.
Follow YMCA policies and procedures; respond to emergency situations.
Foster an inclusive environment appreciative of differences in the workplace. Meaningfully participate in and lead efforts to support the Y’s commitment to equity and diversity.
Attend all staff meetings.