Member Services Attendant (Part Time)

St. Luke’s University Health Network•Allentown, PA

13d•Onsite

About The Position

The Member Services Attendant provides Front Desk presence to greet customers at the St. Luke’s Fitness & Sports Performance Centers. Communicates effectively with all customers to assist with the recruitment and maintenance of Fitness & Sports Performance clients.

Requirements

High-energy individual with an appreciation for the sports performance field.
Outstanding customer service skills required.
Excellent communication skills required.
Must have proficient computer skills.
Organized and detail oriented.
CPR certification required within first 30 days of start date.
Entry-level understanding of equipment and training programs.

Responsibilities

Provides outstanding Customer Service when meeting and greeting current and prospective members, sports performance and/or sports medicine clients/members.
Recruits and books memberships by dispensing information and answering questions regarding memberships, sports performance services and fees, and camp/clinic fees, via both in-person tours, virtually and over the phone, in a professional, knowledgeable, enthusiastic way.
Closely monitors member check-ins, resolving any problems with courtesy and respect.
Schedules appointments for new bookings, sports performance assessments, and program reviews.
Processes membership contracts and rentals, ensuring that all signatures and billing fields are complete and accurate.
Processes payments in the Billing systems, runs required reports, prepares all monies and paperwork for Cash Accounting.
Enters all member and participant data completely and accurately in the Membership Tracking System and required Billing systems.
Works closely with the Sports Performance Coaches and Sports Medicine Staff to ensure that every Sports Performance participant has an outstanding experience every time they use the Centers.
Maintains daily/weekly social media postings for Facebook in conjunction with the Department’s Marketing Partner.
Assists Director of Sports Performance and Office Coordinator with other duties as needed.