Member Services Associate
THE SALVATION ARMY•Biloxi, MS
•$12 - $0•Onsite
About The Position
This position is responsible for creating exceptional customer/member service experiences for the Ray & Joan Kroc Corps Community Center. Responsibilities include selling and/or verifying memberships, providing information about programs and classes, answering the telephone courteously, and directing calls. The role also involves receiving and receipting deliveries and donations, greeting visitors, providing general information about The Salvation Army Kroc Center operations and services, and performing routine clerical work such as typing and filing.
Requirements
- High School Diploma or GED (Required)
- Six months cashier and/or customer service experience OR Any equivalent combination of training and experience that provides the required knowledge, skills or abilities
- Ability to meet attendance requirements.
- Ability to read, write, and communicate the English language.
- Ability to operate a POS system, telephone and/or switchboard.
Responsibilities
- Provides excellent, prompt and courteous services for members and perspective members of the Ray & Joan Kroc Corps Community Center.
- Gives tours of the Kroc Center by promoting the center and selling memberships or classes.
- Handles cash, makes change and operates the established computer software; serves customers, clients and members according to established procedures.
- Receives and handles telephone calls, visitors and emails in a friendly and professional manner; directs calls to appropriate program/staff in a timely manner; records accurate and complete messages when needed.
- Maintains progressive knowledge of all programs, events, parties and class schedules; listens to members’ goals and preferences and connects them to existing and related solutions; maintains awareness of opportunities for increased sales to include personal training, parties, apparel, etc.
- Maintains orderliness and cleanliness of the Point of Sale (POS) stations and kiosks.
- Keeps sales area clean and neatly arranged at all times.
- Secures the POS area at the open and close of shift.
- Adheres to Kroc Center operations as well as all policy procedures and observes all safety rules and regulations.
Benefits
- Paid Time Off
- Retirement Savings Plan Available
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
