Member Services Associate- May 2026 (Scottsdale, AZ)

PURE Insurance•Scottsdale, AZ

1d•Hybrid

About The Position

We're a member-owned property and casualty insurer designed exclusively for financially successful families and driven by a purpose of doing what is right for our members. Our reciprocal model focuses on service and doing what is right for the membership: we provide exceptional service, hospitality and care, we partner with our members to help prevent losses and we create smart insurance solutions at fair prices. We aim for our members to love their insurance. It is our mission is to create a membership experience so compelling that our members never want to leave. From PURE, you can expect opportunities to stretch and grow, clarity and kindness, support in good times and bad, and a community that cares. As a Member Services Associate, you will be the heartbeat of our team, connecting with our members on a personal level, understanding their needs, concerns, and aspirations, and transforming ordinary moments into extraordinary experiences, one conversation at a time.

Requirements

You know your way around a computer.
You can easily switch between multiple applications to complete a task.
Remembering details, prioritizing competing tasks and thinking critically to solve problems are things that come easily to you
You take pride in your work
Communicate your thoughts clearly (over the phone and in writing)
Your friends and family describe you as a person with integrity.
Aim to bring your best every day
Be a student and a teacher: share your knowledge and talents and be willing to listen and learn from those around you.
Get comfortable being uncomfortable: we face tough moments and obstacles with a “courage over comfort” approach and a positive, solutions-oriented mindset.
Be a culture builder: building a positive culture is everyone's responsibility, based on care, respect and openness to diverse perspectives.

Nice To Haves

Previous experience in a restaurant, school or retail store.

Responsibilities

Quickly respond to member inquiries via phone, email text and live chat, making it easy for them to work with us
Provide support for billing inquiries, policy changes, renewal inquiries, and our online portal with ease and accuracy

Benefits

Opportunities to stretch and grow: your professional and personal development matters to us.
Clarity and kindness: you can rely on us to be open, honest and supportive, offering clarity on what success looks like.
Support in good times and bad: we believe in showing up for each other consistently, not only when it’s easy. You can expect a thoughtful partner, even when we disagree.
A community that cares: we are committed to sustaining a community in which each person feels cared for as an individual. We lift each other up, celebrate wins together and support one another through challenges in work and life.
Comprehensive paid onboarding program
Complete set of home office equipment to make you comfortable when you work remotely.
Regularly scheduled 1X1’s with their manager.
Investment in employees’ professional and personal development.
Commuter Support: $100 per month to those who commute into a PURE office three days or more a week.
$50,000 starting salary.
Eligible for overtime.
Monthly $500 Exceptional Performance bonus that has no cap on the number of winners!
Regularly considered for salary increases every six months with continued overtime opportunities.