Member Services Associate

Southwest Louisiana Electric Membership Corporation•Lafayette, LA

3d•Onsite

About The Position

Join the dynamic team at Southwest Louisiana Electric Membership Corporation (SLEMCO) as a Full-Time Member Services Associate in Lafayette, LA. This position offers an exciting opportunity to work onsite, engaging directly with our valued members and contributing to a customer-centric experience. By leveraging your skills in business administration, accounting, or mathematics, you'll play a pivotal role in enhancing member satisfaction and maintaining our commitment to excellence. With a competitive Hourly pay structure, you'll be recognized for your contributions while developing your professional skills in a forward-thinking environment. Your efforts will be integral to fostering collaborative relationships with both colleagues and customers, creating a positive impact within the community. You will be offered great benefits such as Medical, Dental, Vision, 401(k), RS Pension, Life Insurance, Long Term Disability Insurance Health Savings Account, Paid Time Off, and Snack/Drink Room. If you are ready to make a difference in the electric cooperative industry, apply today to be part of our energetic and professional team! A little about Southwest Louisiana Electric Membership Corporation (SLEMCO) Today, SLEMCO is one of the nation's largest and most highly regarded electric cooperatives. SLEMCO, like thousands of other member-owned cooperatives, was founded on the principle that a group of people working together can achieve their goals better and more efficiently than any individual can on his or her own. And it is our hard-working and dedicated employees that make it work. Are you excited about this Member Services Clerk job? As a Member Services Associate at Southwest Louisiana Electric Membership Corporation (SLEMCO), you will play a crucial role in delivering excellent service to our cooperative members in Lafayette, LA. This position involves processing payments, maintaining precise account information, and ensuring the efficient distribution of mail and correspondence. Your responsibilities will include receiving and applying member payments using Opex and Aperta software systems, assisting with service applications, and processing disconnection requests. You will also handle miscellaneous service orders, address member inquiries, and ensure smooth cashier operations. Your ability to maintain accurate consumer account data and facilitate communication within departments will be vital to sustaining positive member relationships and enhancing daily operational efficiency. Join our professional team and contribute to our mission of customer-centric service in the electric cooperative industry!

Requirements

High school diploma or equivalent
Proficiency in Microsoft Office Suite (Word, Excel)
Ability to troubleshoot common computer and hardware issues
Ability to reconcile assigned general ledger accounts
Basic accounting, mathematics, and data-entry skills
Proficiency with 10-key calculator, keyboard, and other standard office equipment
Strong time management skills with the ability to meet deadlines and prioritize tasks with minimal supervision
Ability to create and interpret reports
Communicate clearly with members and co-workers
Excellent customer service and problem-solving skills
Ability to handle conflict in stressful situations
Reliable attendance, flexibility, and strong teamwork orientation
Requires hand-eye coordination and fine motor skills to operate computers and office machinery
Must be able to push, pull, lift, and/or carry up to 20 pounds occasionally
Requires good listening skills and attention to detail in member interactions

Nice To Haves

Associate degree or college coursework in Business Administration, Accounting, or Mathematics
Continuing education in computer applications such as Microsoft Office, spreadsheets, and database systems
Any equivalent combination of education, experience, and training in a related field considered
Experience as a utility billing associate or lead role within a utility or government agency desired
Knowledge of utility billing procedures and related software systems