Member Services Associate (7176)

The Salvation Army•Biloxi, MS

1d•Onsite

About The Position

This position is responsible for creating exceptional customer/member service experiences for the Ray & Joan Kroc Corps Community Center. The role involves selling and/or verifying memberships through the established sales system, providing information about programs and classes, and handling telephone inquiries. Additionally, the position involves receiving deliveries and donations, greeting visitors, providing general information about The Salvation Army Kroc Center, and performing routine clerical tasks such as typing and filing.

Requirements

High School Diploma or GED (Required)
Six months cashier and/or customer service experience OR Any equivalent combination of training and experience that provides the required knowledge, skills or abilities
Ability to meet attendance requirements.
Ability to read, write, and communicate the English language.
Ability to operate a POS system, telephone and/or switchboard.

Responsibilities

Provides excellent, prompt and courteous services for members and prospective members of the Ray & Joan Kroc Corps Community Center.
Gives tours of the Kroc Center by promoting the center and selling memberships or classes.
Handles cash, makes change and operates the established computer software; serves customers, clients and members according to established procedures.
Receives and handles telephone calls, visitors and emails in a friendly and professional manner; directs calls to appropriate program/staff in a timely manner; records accurate and complete messages when needed.
Maintains progressive knowledge of all programs, events, parties and class schedules; listens to members’ goals and preferences and connects them to existing and related solutions; maintains awareness of opportunities for increased sales to include personal training, parties, apparel, etc.
Maintains orderliness and cleanliness of the Point of Sale (POS) stations and kiosks.
Keeps sales area clean and neatly arranged at all times.
Secures the POS area at the open and close of shift.
Adheres to Kroc Center operations as well as all policy procedures and observes all safety rules and regulations.