Member Services Associate, Jim & Heather Gills Branch YMCA

YMCA of Greater St. Petersburg•St. Petersburg, FL

1d•Onsite

About The Position

We are currently hiring for outgoing and enthusiastic individuals to work at the YMCA Member Service Desk at our Jim & Heather Gills Branch on 1st Ave South. Shifts vary; availability for evenings and weekends may be required.

Requirements

Requires HS diploma or equivalent, college degree preferred.
Minimum 12 months' experience in membership or customer service and minimum 6 months' team lead or supervisory experience.
Must possess reliability and dependency; ability to work with minimal supervisor.
Must possess excellent communication and interpersonal skills, accuracy and attention to detail, and ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Must attain CPR/AED and First Aid certification within 90 days of hire.
Level 2 background clearance through DCF (Florida) required.

Nice To Haves

college degree preferred

Responsibilities

Provides excellent service to members, guests, program participants and staff in the branch and on the phone, contributing to member retention.
Addresses any and all complaints or concerns from members and staff.
Updates Daily Membership Tracker.
Completes daily deposits.
Is the point of contact when there are no directors on site.
Secures the building at appropriate times.
Maintains visibility and accessibility to members and staff.
Responds to emergencies and completes related accident/incident reports.
Copies and submits reports to management.
Ensures policies and procedures are consistently followed by members and staff.
Communicates problems or observations to appropriate members of management.
Completes Management on Duty reports as needed.