Part Time Member Services Associate (Front Desk)

Associa•Wilmington, NC

11d•$15•Onsite

About The Position

CAMS (HOA Management company) is looking for a Part-time Member Services Associate to work at a community in Wilmington, NC. This role is responsible for providing a great first impression for the community, ensuring that all residents, guests, visitors, and vendors are greeted and handled in a professional manner. The schedule for this position is Tuesdays, Wednesdays, and Thursdays from 3:00 p.m. to 9:00 p.m., totaling 18 hours per week. There is an opportunity to occasionally work additional hours covering other shifts during the week. The pay rate is $15.00/hour.

Requirements

Graduation from high school
Two years’ experience in a customer service position
Strong computer skills
Ability to maintain CPR/AED certification
Ability to repetitively lift and move up to 25 lbs.
Excellent customer service and communication skills.
Ability to communicate effectively both orally and in writing.
Ability to offer support to administrative support staff with ever-changing needs.
Ability to establish and maintain good working relationships with staff, residents, guests, volunteers and contractors.
Exceptional organization and tracking skills.
Strong conflict resolution skills.
Excellent “people” skills.
Ability to multi-task efficiently in a high volume, fast-paced environment.

Nice To Haves

Experience working for a community association or recreation center

Responsibilities

Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
Open or close the Clubhouse as the shift requires.
Follow daily shift duty documents and complete required checklists.
Communicate any urgent issues that should be resolved by the GM, Assistant Community Manager (ACM) or Lifestyle Director (LD).
In accordance with board-approved policies, administer membership programs, including but not limited to guest sign-ins, waivers, age qualification forms and owner contact information.
Assist with room set up and take down for scheduled uses as needed.
Periodically (hourly) walk the Amenity Center and adjacent amenities to identify guests who have not checked in, observe room capacities and assist members and guests as needed.
While walking the facility, straighten anything out of place, pick up trash, wipe down equipment and generally keep the property clean and tidy.
Enforce board-approved rules and regulations for use of the Clubhouse and adjacent amenities.
Log in/out and distribute activity equipment as needed. Ensure that equipment is returned in good condition.
Ensure incident reports are completed as necessary.
Other department-related duties as assigned by the GM or other team members.
Partners with the Administrative and Lifestyle teams to effectively manage the front reception area with inbound calls and visitors, as well as assist with various administrative projects.
Greets all homeowners/visitors and determines their immediate needs.
Filters inbound calls to determine appropriate direction.
Check and respond to Front Desk emails.
Alert appropriate team members immediately on any issue or concern.
Keep Lifestyle and Fitness schedules up-to-date and accurate.
Monitor daily Lifestyle events schedules, including Fitness, Clubs and Groups activities, and relay any concerns to the LD.
Assist LD with event management, including accurately preparing Constant Contact lists and recording daily Square Reader activity on spreadsheets.
Help inform members of activity offers through updating website calendars and member activity boards.
Coordinate with Facilities Manager on issues regarding maintenance requests.
Refer inquiries to appropriate resources.
Monitors pickups/deliveries.
Assist with maintenance of the library.
Support events and activities as requested by the GM, ACM and LD.
Performs other duties as assigned.