Part Time Member Services Associate - 2026
About The Position
As a Member Services Associate, your main objective will be to provide the highest level of service to our members, guests, and program participants. Primary duties include responding to member and guest needs, promoting memberships, programs, and events, and providing members and prospective members with a first-rate membership experience. You will be responsible for membership intake, communicating membership fees, structure, and benefits. You will also provide program information and registration for all departments across the agency as needed. This is a Part-Time position ranging from 20-25 hours per week.
Requirements
- Minimum 1-2 years’ experience in customer service preferred or in a related field
- Excellent communication skills: Ability to effectively interact professionally with all levels of internal and external personnel.
- Able to work nights and weekends.
- Deadline/task oriented – sense of urgency
- High energy, proactive, requiring little direction, takes responsibility.
- Team oriented.
- Strong multi-tasking and problem-solving skills.
- Ability to maintain an enthusiastic and professional demeanor while effectively and tactfully dealing with member and guest complaints and concerns.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Responsibilities
- Provide essential customer service to ensure member satisfaction and member appreciation.
- Greet all members and guests upon their arrival and departure from the building and ensure they follow proper check-in procedures.
- Maintain current knowledge about all programs, services, and activities offered at the J in order to promote these services and assist members with inquiries of these areas.
- Serve as a liaison between members and staff by communicating member concerns to the proper supervisor.
- Provide members and guests with information regarding membership structure, benefits, fees, and policies and procedures of the agency.
- Conduct facility tours with prospective members when needed.
- Provide an effective on-boarding experience for all new members, collecting member information and inputting into Salesforce, setting up financial information/payment collection, and membership card printing.
- Conduct point of sales and registrations for all areas of the agency via phone or in-person transactions when needed.
- Provide members with assistance in getting their Brivo Credentials and ensuring that they are working properly.
- Able to use Traction Guest to have all guests sign in for meetings, tours, and other events that are taking place at the J.
- A willingness to perform job tasks not part of immediate job responsibilities but aides in member satisfaction and getting the job done.
Benefits
- Complimentary Individual Health & Fitness Membership (including fitness center, group exercise classes, aquatics complex, gymnasium, pickleball, adult locker rooms, and five annual guest passes)
- Discounted Family Membership upgrade
- Complimentary Family Health & Fitness Membership after five consecutive years of part-time service
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
