Inb/Outb Queue Assoc
About The Position
As a Member Services Assistant, you are the vital link between Signify Health, our health plan partners, and the members we serve. By managing high-volume communications and keeping flawless data logs, your daily work directly influences member retention, continuity of care, and overall health outcomes. You do not just answer calls—you build trust and ensure no member request falls through the cracks. Under the guidance of the Member Services Manager, you will drive department success by closing the loop on member appointments and providing seamless internal team support.
Requirements
- High School Diploma or equivalent required; some college is a plus.
- Minimum 2 years of successful customer service experience, specifically in a fast-paced call center or high-volume inbound environment.
- Fluent in English (written and verbal); bilingual proficiency in Spanish is highly preferred.
- Advanced proficiency in Google Workspace (Docs, Sheets, Drive) and accurate, rapid data entry skills.
- Proven ability to multitask, prioritize under pressure, and manage frequent interruptions independently.
- Self-directed, detail-oriented, highly organized, and deeply committed to maintaining strict member confidentiality.
Responsibilities
- Manage a high volume of inbound calls and member inquiries with speed and empathy.
- Conduct proactive follow-up calls and mailings regarding previous medical appointments.
- Fulfill member requests by routing documents via email, fax, print, or mail.
- Process incoming physical mail and respond to voicemails promptly.
- Log highly accurate, detailed interaction notes for Signify Health and health plan partners.
- Generate internal requests to initiate critical secondary follow-ups.
- Provide agile backup coverage for the broader Member Services team.
- Tackle special projects, administrative tasks, and overtime as needed.
- Participate actively in staff meetings, training sessions, and corporate conference calls.
- Compile and submit operational reports as requested by leadership.
- Collaborate with, support, and help coach fellow team members.
- Maintain excellent punctuality, time management, and responsiveness to constructive coaching.
Benefits
- 401(k) retirement savings plan
- Employee Stock Purchase Plan (ESPP)
- Comprehensive medical, dental, and vision benefits
- Paid time off (PTO) programs
- Paid holidays
- Wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
