Member Services Assistant-Per Diem

Mass General Brigham•Somersworth, NH

2d•Onsite

About The Position

Responsible for ensuring a positive and efficient experience for patients and their families within a hospital setting. This position involves managing patient interactions, processing requests, and providing administrative support to ensure smooth operations.

Requirements

High School Diploma or Equivalent required
Heartsaver CPR AED [CPR] - American Heart Association (AHA) preferred
Experience in a customer service or healthcare setting 0-1 year preferred
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency with office software (e.g., Microsoft Office Suite) and electronic health records (EHR) systems.
Ability to handle sensitive information with discretion and confidentiality.
Problem-solving skills and the ability to work under pressure in a fast-paced environment.

Nice To Haves

Associate's Degree Healthcare Administration preferred
Associate's Degree Related Field of Study preferred

Responsibilities

Greet members, guests, clients and patients in a courteous and professional manner.
Provide information about hospital services, policies, and procedures.
Address and resolve patient inquiries and concerns promptly and effectively.
Perform data entry and maintain accurate patient records in the hospital's database system.
Prepare and process patient forms, including consent forms, insurance information, and referrals.
Adhere to hospital policies and procedures regarding patient confidentiality and data protection.
Ensure compliance with healthcare regulations, including HIPAA and other privacy laws.