Member Services Advocate
Imagine360•,
•Remote
About The Position
Imagine360 is seeking a Member Services Advocate to join the team! The Member Services Advocate provides specialized case management, advocacy, and education to members while fulfilling the mission. The Advocate guides and supports the member through the balance bill defense process while working closely with Client Services, our legal team and external stakeholders to facilitate timely issue resolution and ensure a positive member experience. This position is 100% remote.
Requirements
- High School Diploma or GED
- Bachelor's Degree
- Experience in delivering client-focused solutions based on customer needs
- Proficiency in Microsoft Outlook, Microsoft Word, Excel and internet navigation
- Ability to multi-task and thrive in a fast-paced entrepreneurial company
- Excellent written and verbal communication skills
Nice To Haves
- Experience in billing, insurance, healthcare or legal environments a plus
Responsibilities
- Manage assigned member caseload via high-touch advocacy model with a focus on elevating the member experience and promoting engagement.
- Apply independent critical thinking and acumen to assist members with their balance bill issues and inquiries with a focus on influencing a positive member experience
- Handle and coordinate elevated internal and external member issue resolution with confidence and a sense of urgency. Act as point person for member inquiries, issues and concerns. Direct, quarterback and ensure timely issue resolution and remediation.
- Facilitate, influence and coordinate communication with members, clients, medical providers, in-house and external legal representation
- Establish and build a strong rapport with members and internal counterparts
- Track status and resolution of member inquiries and issues
- Maintain accurate and complete documentation and follow-up diaries during all stages of the process
- Collaborate with other internal stakeholders to address service issues and process/systemic enhancement opportunities
- Apply strong knowledge of HIPAA regulations
Benefits
- Multiple Health plan options
- Company paid employee premiums for disability and life insurance
- Parental Leave Policy
- 20 days PTO to start
- 10 Paid Holidays
- Tuition reimbursement
- 401k Company contribution
- Company paid Short & Long term Disability plus Life Insurance
- Professional development initiatives / continuous learning opportunities
- Opportunities to participate in and support the company's diversity and inclusion initiatives
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
