Member Service Supervisor

LBS Financial Credit Union•Lakewood, CA

2d•$28 - $36•Onsite

About The Position

We are looking for an optimistic and resourceful credit union or bank supervisor to join our team. The Member Service Supervisor will provide vision and leadership to branch associates by empowering them and maintaining a work environment that instills motivation, teamwork, and enterprising attitudes, to meet and exceed Member expectations. This role reports directly to the Vice President Branch Manager and supervises a team of branch associates. The supervisor will be responsible for managing, planning, coordinating, and administering the day-to-day operations, ensuring efficient, effective, and timely operations that enhance the Member experience.

Requirements

Minimum of five (5) years progressively responsible experience in leadership and/or supervision within a financial institution required.
Competent working knowledge of branch depository and loan operations.
Sound knowledge of methods and principles of financial services practices and standards including product offerings and cross-selling.
Good understanding of physical security, controls, standards and practices for cash/negotiable items/keys in the financial services industry.
Previous experience and ability to coach and train developing team members, as well as conduct performance evaluations and disciplinary actions.
Ability to work well with subordinates, co-workers, and supervisors.
Excellent communication and relationship building skills.
Must be results-oriented and able to multi-task, as well as analytical, organized, and accurate.
Excellent PC skills with competent working knowledge of Microsoft Office i.e. Word and Excel.
Must be eligible to be bonded through a fidelity bond to cover employee loss and risk.

Nice To Haves

College degree or equivalent work experience in the financial service industry preferred.
Credit Union or banking background desired.
Experience working with Fiserv Data Safe a plus.

Responsibilities

Supervise and lead the teller team by example, performing tasks and duties in all branch service areas.
Assist Members where needed to ensure service quality initiatives are met.
Provide continual positive support for the Credit Union’s quality service and friendliness initiatives, reinforcing the importance of exceeding Member service expectations to branch staff.
Assist in creating a motivational atmosphere by coaching, mentoring, training, counseling, monitoring, and delivering positive feedback/evaluations to associates.
Assess risks in all financial transactions, new accounts, and consumer lending activities executed by branch personnel.