Member Service Specialist (On Site)

Prospera Credit Union • Chilliwack, BC

1d • CA$40,000 - CA$50,000 • Onsite

About The Position

Prospera is committed to creating meaningful local impact while offering our members more ways to manage everyday banking, grow their wealth, and receive personalized support to achieve their financial goals. With more than 80 years of service, Prospera is part of the Coast Capital Savings Federal Credit Union family of brands, providing a full range of financial products and services across British Columbia.

Requirements

• Previous banking, credit union or advisory sales experience with a strong interest in developing your financial services career.
• Excellent communication, relationship-building, and negotiation skills.
• Capacity and passion for learning, strong team orientation, and a keenness to help others.
• Skills in computer systems and processes.

Responsibilities

• Provide an exceptional customer service experience by establishing rapport, and understanding of customer needs.
• Fulfill personal banking needs such as personal and business profiles, term deposits, and other offering banking products and services.
• Seek opportunities to build long-term customer relationships.
• Proactively demonstrate our value proposition and recommend appropriate solutions and services.
• Participate in sales meetings and maintain an accurate history of sales and service activity on the customer relationship management system
• Refer customers to other team members and business partners as needed, collaborating to ensure seamless and rewarding customer experience.
• Ensure exceptional member experience by providing back-up support for other team members.
• Support and participate in community initiatives.

Benefits

• Flexible Benefits Program pick and choose what works best for you.
• Defined Contribution Retirement Plan – let’s start saving and keep your future in mind.
• Vacation, Personal and Wellness time and two Vacation Bonus Days
• Professional development – come to grow your career and develop your skills.
• A supportive, collaborative work environment we’re proud to be a Great Place to Work certified organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed