Member Service Specialist
Texas DPS Credit Union•Austin, TX
•$20 - $24•Onsite
About The Position
At Texas DPS Credit Union, we serve those who serve others, including the employees and families of the Texas Department of Public Safety, Texas Police Association, and Texas Sheriffs Association. Our vision is to educate our members about money matters, enhance their experience, and empower them to make decisions that put them in the best possible financial position. We seek team members who demonstrate Authenticity, Excellence, Integrity, Outstanding Service, and Unity.
Requirements
- High school diploma or GED required
- Strong communication, attention to detail, and problem-solving skills
- Willingness to complete cross-training across teller and member-service responsibilities
Nice To Haves
- Customer service, cash handling, retail, or financial-services experience preferred
- Credit union or banking experience and bilingual English and Spanish skills preferred
Responsibilities
- Process teller transactions and balance an assigned cash drawer
- Open and maintain consumer deposit accounts, including checking, savings, certificates, and IRAs
- Assist with debit cards, account research, disputes, and routine service requests
- Help members use online banking, mobile banking, remote deposit, and other digital tools
- Ask questions, identify needs, and recommend appropriate products and services
- Take consumer loan applications and hand them off to the lending team for processing
- Provide flexible support across teller and member-service functions
Benefits
- Comprehensive employer-sponsored benefits package
- 401(k) with company match and company-paid pension plan
- Paid time off and holidays
- Professional development and cross-training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
