Teller/Customer Service - Rockledge Branch

Space Coast Credit Union•ROCKLEDGE, FL

2d•$18 - $19•Onsite

About The Position

As a Member Service Specialist (Teller/Customer Service) in our Rockledge Branch, you will deliver exceptional service by assisting members with deposits, loans, and new account processing. You will assess member needs, provide tailored recommendations for SCCU products, and resolve any issues efficiently. SCCU is a not-for-profit financial institution dedicated to putting members first. Unlike traditional banks, SCCU returns profits to its members through better rates, lower fees, and enhanced services. SCCU offers the same financial products—like checking, savings, and loans—but focuses on empowering members and supporting their financial well-being. With local decision-making and a commitment to exceptional service, SCCU strives to make a meaningful difference in the lives of those it serves. SCCU also prioritizes its team members by fostering a supportive and collaborative environment that encourages career growth and development. As SCCU continues to grow, it is seeking talented, member-focused professionals to join its team and help deliver innovative financial solutions and outstanding service.

Requirements

6+ months of customer service and/or cash handling experience preferred.
High School Diploma or equivalency

Responsibilities

Consistently demonstrates effective sales and service skills by meeting established goals.
Consults with members regarding SCCU products and services and recommends additional offerings to meet member needs.
Periodically serves as floor manager to assess walk-in member’s needs. Directs them to the appropriate information source while ensuring maximum lobby efficiency, and minimizing member waiting time.
Performs all aspects of transactions, including deposits, withdrawals, payments, and the sale of monetary instruments to provide complete member service.
Balances cash, monetary instruments, and daily work accurately to ensure member account integrity.
Services existing deposit and loan accounts, assists members with transactions and account maintenance to meet and exceed their expectations.
Masters and effectively utilizes the computer terminal and online system, and all required commands, including general ledger fee and transaction codes, to produce error-free work.