Teller/Customer Service Calle Ocho Branch

Space Coast Credit Union • Coral Gables, FL

6d • Onsite

About The Position

As a Member Service Specialist (Teller/Customer Service) in our Calle Ocho Branch, you will deliver exceptional service by assisting members with deposits, loans, and new account processing. You will assess member needs, provide tailored recommendations for SCCU products, and resolve any issues efficiently. Space Coast Credit Union (SCCU) has proudly served the community since 1951, growing to over 685,000 members and managing $9 billion in assets across 67 branches spanning Florida’s east coast. As the third-largest credit union in the state, SCCU expanded into Orange County in 2025 to better serve the growing East Orlando market. As a not-for-profit financial institution, SCCU is dedicated to putting members first by returning profits through better rates, lower fees, and enhanced services. SCCU offers financial products like checking, savings, and loans, focusing on empowering members and supporting their financial well-being through local decision-making and exceptional service. SCCU also prioritizes its team members by fostering a supportive and collaborative environment that encourages career growth and development, seeking talented, member-focused professionals to deliver innovative financial solutions and outstanding service.

Requirements

• High School Diploma or equivalency required
• Bilingual fluency English/Spanish required.

Nice To Haves

• 6+ months of customer service and/or cash handling experience preferred.

Responsibilities

• Consistently demonstrates effective sales and service skills by meeting established goals.
• Consults with members regarding SCCU products and services and recommends additional offerings to meet member needs.
• Periodically serves as floor manager to assess walk-in member’s needs. Directs them to the appropriate information source while ensuring maximum lobby efficiency, and minimizing member waiting time.
• Performs all aspects of transactions, including deposits, withdrawals, payments, and the sale of monetary instruments to provide complete member service.
• Balances cash, monetary instruments, and daily work accurately to ensure member account integrity.
• Services existing deposit and loan accounts, assists members with transactions and account maintenance to meet and exceed their expectations.
• Masters and effectively utilizes the computer terminal and online system, and all required commands, including general ledger fee and transaction codes, to produce error-free work.

Benefits

• Member-Focused Mission: Be part of a not-for-profit organization that reinvests in its members.
• Flexible Schedule Options
• Career Growth: We prioritize internal promotions and offer on-the-job training.
• Member Service Specialist positions are eligible for a promotion at 12 months.
• Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
• Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
• Education Support: Tuition reimbursement after one year of service.
• Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
• Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED