Member Service Specialist

Nutmeg State Financial Credit Union•New Britain, CT

3d•Hybrid

About The Position

As a Member Service Specialist, you are the most frequently seen face of the credit union. Members may think of you when they think of Nutmeg, making your job one of the most important. The MSS is the front-line contact for new and existing members; provides exceptional member service to account inquiries.

Requirements

High School diploma or equivalent required
Minimum of one year experience in a sales or customer service role is required.
Ability to work well independently, as well as in a team-oriented environment.
Strong organizational skills and attention to detail.
Proficient with Microsoft Office applications.
Good understanding of member services and Nutmeg’s products.
Ability to use manual and automated office equipment with business efficiency.
Ability to effectively communicate (written and oral) with other employees and outside entities.
Intellectual ability to learn all tasks related to reaching maximum proficiency in this position.

Nice To Haves

associate degree preferred
Prior experience in a financial/banking institution preferred, not required.

Responsibilities

Delivers outstanding service to both internal and external members.
Performs all platform teller functions which include: cash deposits and withdrawals, check deposits and withdrawals, and record night/mail deposits.
Resolves member requests and questions promptly, courteously, and professionally.
Provides an excellent member experience by relating well to the member, proactively selling products and services that benefit the member, thinking and exercising sound judgment, and acting responsibly in the member's and the Credit Union's best interests.
Assists members calling main office with requests for general information on credit union programs, products, services, rates.
Responsible for performing a broad variety of member services such as opening and closing new and existing accounts, renewing certificate accounts, cross-selling consumer loans and assisting members with bookkeeping and checking account problems.
Informs members of new services and promotions; determines the members’ needs.
Performs file maintenance and account changes as necessary.
Continues to improve individual level of competency through training and certification in established training programs as necessary.
Complies with all Bank Secrecy Act (BSA) regulations and standards, and attends training as required.
Participates in branch operations including branch audits and compliance audits.