Member Service Specialist (On Site) 12 month term, Part-time
About The Position
Prospera Credit Union is a community-based, purpose-driven organization with a long history of service, offering a full range of financial products and services. As one of British Columbia's largest credit unions, Prospera serves approximately 120,000 members across 24 branches. The organization's vision is to foster vibrant communities, thriving local businesses, and financially empowered individuals. The Member Service Specialist role focuses on uncovering and supporting sales while delivering exceptional customer service, proactively building relationships, and meeting members' product and service needs.
Requirements
- Previous banking, credit union or advisory sales experience with a strong interest in developing your financial services career.
- Excellent communication, relationship-building, and negotiation skills.
- Capacity and passion for learning, strong team orientation, and a keenness to help others.
- Skilled in computer systems and processes.
Responsibilities
- Greet customers, establish rapport, address service inquiries and customer concerns, and seek opportunities to deepen customer relationships.
- Proactively seek occasions to demonstrate our value proposition, uncover needs, and recommend appropriate solutions.
- Refer customers to other team members and business partners as needed, collaborating to ensure a seamless and rewarding customer experience.
- Handle member personal banking needs through discovery conversations and opening new products such as personal and business profiles, term deposits, and other banking products and services.
- Ensure an exceptional member experience by providing back-up support for other team members.
- Participate in sales meetings and maintain an accurate history of sales and service activity on the customer relationship management system.
- Support and participate in community initiatives.
Benefits
- Total compensation package of base salary plus incentives that is market competitive and reviewed annually.
- Flexible Work Program
- Flexible Benefits Program
- Defined Contribution Retirement Plan
- Vacation, Wellness and “Prosperian” Days
- Professional development
- Supportive, collaborative work environment
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
