PT Member Service Specialist-Airway Heights

ICCU

4d • Onsite

About The Position

ICCU's mission is to help our members achieve financial success. As a Member Service Specialist (MSS), you will be the first face our members see and seek help from when they walk through the doors at one of our branches. This role involves ensuring member satisfaction through courteous, accurate, and efficient service, providing general information about Credit Union Services, and referring members to products and services that will assist them in achieving financial success. You will learn a variety of channels and systems to perform member transactions, utilize resources to resolve member concerns on the first contact, and inform your manager of member needs regarding our products and services. You will also demonstrate ICCU's core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in your behavior at work.

Requirements

• A High School Diploma or GED.
• Good communication and interpersonal skills.
• The ability to use a calculator and handle cash efficiently and accurately.
• The ability to learn a variety of channels and systems.
• The ability to maintain confidentiality of Credit Union records.
• Must be eligible for membership at ICCU to obtain employment.

Nice To Haves

• Knowledge of the Financial Industry.
• Prior Experience in a Customer Service role.

Responsibilities

• Ensuring member satisfaction through courteous, accurate, and efficient service.
• Providing general information to members about our Credit Union Services.
• Referring members to products and services that will assist them in achieving financial success.
• Learning a variety of channels and systems to perform member transactions.
• Utilizing resources to resolve member concerns on the first contact.
• Informing your manager of member needs regarding our products and services.
• Demonstrating our core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in your behavior at work.

Benefits

• Competitive Pay
• Medical, Dental, & Vision Insurance (ICCU covers over 85% of the premium)
• Generous Paid Time Off
• 11 Paid Holidays
• Matching 401K AND Pension
• Tuition Reimbursement
• Employee Assistance Program
• Employee Wellness Program
• Paid Group Life and Disability Insurance
• Awesome Culture
• Business Discounts (such as cell phone service and gym memberships)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees