Member Service Specialist (Teller/Personal Banker)

NuMark Credit Union•Aurora, IL

2d•Onsite

About The Position

As a Member Service Specialist, you will represent the heart of NuMark Credit Union by offering products and services that meet our member's (customer's) financial needs. You will effectively build relationships and become a trusted partner in making dreams a reality. The schedule for this position is Monday-Saturday, requiring availability for Saturdays. Employees are required to work Monday-Saturday with one day off during the week. The Credit Union is always closed on Sundays.

Requirements

Ability to effectively upsell and cross-sell products and services.
Desire to develop sales skills.
Desire for continual professional development.
Effective communication skills.
High school diploma.
Cash handling experience.
Willingness and ability to substitute at other local branches if necessary.
Regular, predictable, in-person attendance is required at the employee's assigned location(s) for all scheduled shifts.

Responsibilities

Build member relationships by providing exceptional service and using open-ended questions to determine where they are in their financial life-cycle.
Achieve sales goals by understanding member situations/aspirations, offer products to meet needs, and continually strive to exceed member expectations.
Open various types of accounts and communicate with other departments to cross-sell products, such as loans, credit cards, deposit accounts and electronic services.
Accurately handle cash and non-cash transactions and balance cash drawers.
Ensure confidentiality of member information in every situation.
Routinely maintain accounts according to member requests.