Member Service Specialist Supervisor - Fairview
About The Position
ICCU's mission is to help our members achieve financial success. As a Member Service Specialist Supervisor, you will help our branch run smoothly by assisting the Branch Manager, overseeing the work of the Member Service Specialist team, and maintaining a focus on the needs of our Credit Union members. This role presents Professional Growth Opportunities, including opportunities for you to: Learn about branch management from your Branch Manager. Act as Branch Manager in the absence of your Branch Manager and Assistant Branch Manager. Become a Branch Manager by continually focusing on self-development, learning, and training.
Requirements
- A Bachelor’s Degree or equivalent experience.
- Signature Guarantee/Medallion Stamp Certification, Notary Public.
- Must be eligible for membership at ICCU to obtain employment.
Nice To Haves
- Experience in a branch environment.
Responsibilities
- Recruiting, hiring, onboarding, mentoring, and training new team members.
- Providing enthusiastic and motivational training in the areas of member service, teamwork and cooperation, positional growth and excellence, etc.
- Prioritizing to allow 15 hours per week for coaching.
- Directly supervising four to twelve team members.
- Developing and growing your branch through business development activities.
- Completing performance documentation to meet the needs of each position.
- Keeping your Branch Manager informed of member needs or desires regarding products, services, and suggestions.
- Taking ownership of and resolving member escalations.
- Discovering innovative ways to market Credit Union services to the public.
- Volunteering at Service Organizations.
- Ensuring accurate balancing of individual team member cash drawers.
- Coordinating scheduling for the Member Service Specialist staff.
- Maintaining a focus on meetings standards and goals in the branch.
- Monitoring branch “daily duty checklist” to ensure all operational tasks are completed promptly and accurately, and that the branch always remains in compliance.
- Managing the upkeep and maintenance of the physical facility.
Benefits
- Competitive Pay
- Medical, Dental, & Vision Insurance
- Generous Paid Time Off
- Paid Holidays
- Matching 401K AND Pension
- Tuition Reimbursement
- Employee Assistance Program
- Employee Wellness Program
- Paid Group Life and Disability Insurance
- Awesome Culture
- Business Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
