Santa Barbara Branch - Member Service Specialist IV (Full-Time)

Golden 1 Talent Acquisition Team • Goleta, CA

25d • $26 - $26

About The Position

Golden 1 Credit Union is hiring a full-time Member Service Specialist IV for its Santa Barbara Branch. The role provides member service and financial guidance while processing and auditing financial transactions, maintaining a cash drawer, and supporting branch operations. The specialist assesses members’ needs, identifies appropriate products and services, opens deposit and specialty accounts, processes consumer loan applications, and refers home lending and investment needs to business partners. The position also supports staff coaching and may take the lead on branch opening, closing, or operations when branch management is absent. The role is non-exempt and pays $26.00 per hour. It reports to the Branch Manager.

Requirements

• High school diploma or General Education Degree (GED).

Nice To Haves

• At least 2 years in a leadership role at another financial institution.
• At least 1.5 years in a Member Service Specialist III role.

Responsibilities

• Process and audit deposits, withdrawals, transfers, payments, and general ledger entries while maintaining a cash drawer.
• Provide member services such as cashier’s checks, money orders, savings bonds, wire transfers, additional sub-shares, and debit card issuance.
• Assess members’ needs during transactions and identify relevant Golden 1 products and services, documenting opportunities in EnAct.
• Identify and report suspected fraudulent activity to management and the Financial Investigations department in accordance with procedures.
• Assist with operation of ATM and Teller Cash Dispenser units, including replacing receipt cartridges and clearing blockages.
• Take the lead on opening and closing responsibilities or run the branch when the Associate Branch Manager or Branch Manager is absent, as required.
• Activate the branch alarm.
• Assist branch management in coaching staff to meet or exceed member service objectives.
• Verify and approve signature cards in ECM (Enterprise Content Management).
• Approve check acceptance within assigned limits and provide other approvals within limits assigned by the Branch Manager.
• Maintain confidentiality of member and credit union information.
• Maintain current knowledge of Golden 1 products and services and teller policies and procedures.
• Perform additional branch operational responsibilities as needed, including TCR, SBO, and safe deposit box duties.
• Open deposit and specialty accounts, such as Roth IRAs, and identify members’ financial service needs.
• Engage members in consultative conversations about current and future financial needs and document them in EnAct.
• Enroll members in Golden 1 channels, including online and mobile services.
• Refer home lending and investment needs to the appropriate business partner through EnAct.
• Process consumer loan applications and complete loan fulfillment when appropriate.
• Audit loan reports and provide coaching as needed to prevent future errors.
• Notarize member documents, such as certifications of trust.
• Process and approve medallion stamp requests.
• Maintain an understanding of applicable state and federal credit union compliance laws and regulations, including bank secrecy and anti-money laundering requirements.

Benefits

• A market-competitive and internally equitable total rewards compensation package.
• Well-being and work-life balance programs.
• Career development and growth.
• Rewards and recognition.
• Commitment to Diversity, Equity and Inclusion.
• Professional development and ongoing training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED