Stockton Morada Branch - Member Service Specialist II (Part-Time)

Golden 1 Credit Union•Stockton, CA

16h

About The Position

Golden 1 Credit Union is a member-owned, not-for-profit cooperative guided by the philosophy of “people helping people.” The organization focuses on empowering members and supporting communities while creating a more equitable and financially inclusive California. It invests in employees through internal promotions, professional development, and ongoing training. In this role, you will build relationships with members, provide financial guidance, and support branch operations.

Requirements

High school diploma or GED.
At least 1 year of prior experience in a cash-handling, service-oriented role.

Nice To Haves

At least 6 months of experience as a Member Service Specialist I or in a teller role at Golden 1 or another financial institution.

Responsibilities

Process and audit financial transactions, including deposits, withdrawals, transfers, payments, and general ledger entries, while maintaining a cash drawer.
Provide member services such as cashier’s checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance.
Assess members’ needs while processing transactions, identify relevant Golden 1 products or services, and document opportunities in the EnAct system.
Identify and report suspected fraudulent activity to management and the Financial Investigations department according to current procedures.
Assist with operation of ATM and Teller Cash Dispenser Units, including replacing receipt cartridges and clearing blockages.
Assist MSS III and above with opening and closing responsibilities as needed, and activate the alarm.
Verify signature cards in ECM (Enterprise Content Management).
Approve check acceptance within assigned limits.
Protect the confidentiality of member and credit union information.
Maintain current knowledge of Golden 1 products and services and teller-function policies and procedures.
Perform additional branch-operational responsibilities as needed, including TCR, SBO, and safe deposit box duties.
Open deposit and specialty accounts, such as Roth IRAs, and identify members’ financial service needs to provide meaningful solutions.
Mentor and advise Member Service Specialist I employees.
Engage members in consultative dialogue to identify current and future financial needs and document them in EnAct.
Enroll members in Golden 1 channels, including online and mobile services.
Refer lending needs to MSS III and/or a business partner.
Maintain an understanding of applicable state and federal credit union compliance laws and regulations, including bank secrecy and anti-money-laundering laws appropriate to the position.