Member Service Representative - Falls Grove

Lafayette Federal Credit Union • Rockville, MD

1d • Onsite

About The Position

Be part of Lafayette Federal Credit Union, recognized by USA Today as a Top Workplace for three consecutive years (2024–2026). We are expanding and looking for exceptional talent to support our members and contribute to our reputation as an employer of choice. Be a key player in our mission to become the premier financial partner for our community. Your skills and dedication are essential to our success. Do you have a passion for people and value friendly, welcoming interactions? Do you value helping people find solutions to their needs? Are you looking for an entry-level career that will position you to learn and grow in the financial services industry? If so, then Lafayette Federal may have the perfect opportunity for you! We are currently seeking a Member Service Representative to join our dynamic team! Our Difference: What makes Lafayette Federal cutting-edge? Lafayette Federal Credit Union is not only a great place to bank, but also a great place to work! In addition to our Top Workplaces recognition by USA Today, we have also been recognized nationally by (1) Newsweek’s America’s Best Bank’s list, (2) we’ve received a 5-star rating from Bauer financial, and (3) we’ve also received national recognition by S&P Global’ s Top Performing Credit Union’s! Our Culture: Lafayette Federal is about inclusion, diversity, high performance, and new opportunities. Teamwork and our sense of community also make Lafayette Federal a great place to work. Each person is valued for his or her unique set of skills. We share a common devotion to the people we serve, participating in charity events throughout each year and giving back to the community. Our Opportunities: Professional development, training, and certification is a priority for our employees. We want you to reach your career goals and provide support that leads to opportunities of advancement within the industry. About the role: The Member Service Representative is not your typical teller role. You will be joining a dynamic team focused on providing credit union members with an unparalleled customer service experience. As a Member Service Representative, you will be empowered to do what’s right for the member because you have a passion for helping others succeed.

Requirements

• entry-level banking and/or retail experience with cash handling
• customer service experience
• strong verbal communication
• understands the importance of maintaining confidentiality, privacy and professionalism as a front-line representative of our institution
• DC, MD, OR VA RESIDENTS

Responsibilities

• Processing all transactions for members, in person or via telephone including deposits, withdrawals, loan payments, cash advances and transfers.
• Give prompt, efficient, and accurate service in the processing of all transactions such as opening of new checking/savings accounts, direct deposits, ATM cards, CD/IRA/Money Markets.
• Cross-selling and promoting Credit Union products and services.

Benefits

• Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan)
• Fully funded deductible (HMO Plan)
• 401k employer matching contribution
• Income protection with life insurance, short and long-term disability
• Paid time off, holiday leave and birthday leave
• Educational assistance
• Commuter benefits program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees