Member Service Representative

The Salvation Army Eastern Territory•Dayton, OH

8d•Onsite

About The Position

This person serves as the “first contact” to the people that come to TSA Kroc Center. They are the pivot point for the transfer of information. They represent The Salvation Army to the general public that calls on the phone or walks in the door. Their character and attitude must always promote the principles in keeping with the Mission of The Salvation Army.

Requirements

A person of good character
Able to follow directions
Willing to work a variety of schedules as needed
Must be able to read, write, and communicate clearly in English
Must have good communication skills over the phone and in person
Must be able to work well in a team setting
Must have cashiering experience and be able to properly count money
Must have computer skills and be able to learn/understand more complicated systems

Responsibilities

Be cheerful, helpful, and patient
Remain knowledgeable and up to date on Dayton Kroc programs, activities, events, and related policies and procedures
Appropriately represent the Salvation Army to anyone who calls or to those that come to our campus
Perform daily tasks as described below
Flexible and available to help with various campus wide events/activities
Take direction from Salvation Army Officers as well as direct supervisors
Follow directions, procedures, and policies and be able to kindly share those with patrons
Greet all members and guests as they enter the W&A building, give direction as required
Request that all guests sign in and follow proper procedure
Complete all financial transactions for items sold at the MSR Desk. This includes memberships, program fees and some concession/snack items
Be proficient in explaining types of memberships offered, including guest passes. Ask specific questions to ensure you offer the correct plan while explaining the terms of each membership
Answer all incoming calls, (goal is to answer within 4 rings) and direct calls to the appropriate person/department
Ensure appropriate supply of all forms, brochures, and program specific flyers. Alert supervisor when more items are needed
Ensure all data for members’ contact information is promptly and correctly entered. Scan all membership paperwork and attach to appropriate tab in the current membership system
Perform general research on membership related questions using the current membership system
Help check-in participants for all programs or classes and facilitate needed updates to members/guests’ accounts
All other duties as deemed necessary and appropriate by the MSR Manager or Business Administrator