MEMBER SERVICE REPRESENTATIVE - CORTLAND
7 17 Credit Union•Cortland, OH
•Onsite
About The Position
As a Member Service Representative, you’ll be the first point of contact for our members—providing friendly, accurate service and connecting them with the products and services that best meet their needs. If you enjoy helping people and take pride in delivering excellent service, we’d love to meet you.
Requirements
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Detail-oriented with excellent problem-solving abilities
- Comfortable using computers and working in a Windows-based environment
- Must be bondable
Nice To Haves
- Previous customer service or cash-handling experience preferred
- Occasional travel to nearby branches may be required
Responsibilities
- Process a variety of financial transactions accurately and efficiently
- Greet and assist members with deposits, withdrawals, payments, and account inquiries
- Educate members about credit union products and services to help meet their financial goals
- Maintain cash drawer accuracy and daily balancing standards
- Open, update, and close accounts following proper identification and compliance procedures
- Support branch sales and referral goals for deposits, loans, and services
- Handle card services, ACH transactions, and member fraud claims as needed
- Provide professional, courteous service while maintaining confidentiality
Benefits
- Opportunities for professional growth and advancement
- Competitive pay and comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
