Member Service Representative (Mount Vernon Branch)
About The Position
We’re hiring a bilingual (Spanish/English) Member Services Representative who believes great service can strengthen a community. This role is teller-focused, ideal for someone who enjoys helping people, creating welcoming experiences, and wants an opportunity to grow into broader financial service responsibilities. At North Coast Credit Union, our Member Service Representatives are often the first face members see. From our Mount Vernon branch, you’ll help deliver trusted, people-centered service while supporting the credit union’s mission of improving financial well-being.
Requirements
- High school diploma or equivalent
- The ability to convey financial terminology in Spanish and English (highly preferred)
- Strong communication and interpersonal skills
- The ability to multitask and work in a fast-paced environment
- Strong organizational skills and be detail-oriented
- Basic computer skills
- The ability to travel to other branches
- Previous cash handling experience (highly preferred)
- Previous customer service experience (preferred)
- The ability to obtain NMLS Registration and Notary license.
- Employment is contingent upon successfully completing required background checks in accordance with credit union policy and applicable law.
Responsibilities
- Welcome members and provide accurate teller services, including cash handling and transaction processing
- Balance and safeguard your cash drawer with strong attention to detail
- Resolve account questions with empathy and professionalism
- Educate members on services that support their financial goals
- Open accounts and assist with lending as you grow in the role
- Maintain accurate records and protect member information
- Travel to other branches to support operational needs
Benefits
- Paid time off
- Starting vacation accrual of 10 days per year
- 11 paid holidays
- Paid sick time
- WA State Paid Safe & Sick Time
- 401(k) retirement plan with up to a 10% employer contribution
- Medical insurance
- Dental insurance
- Vision insurance
- Free mental health and wellness plan options
- Employer provided life insurance
- Employer provided disability insurance
- Paid bereavement leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
