Member Service Representative
About The Position
This position is directly responsible for the needs of our members in the lobby. The primary responsibility is to use The Member Advantage™ sales and service principles while greeting and serving members, providing “hip-to-hip” service in a consultative manner. Position is an introductory role to Wauna and will consistently refer products and services to members to contribute to attainment of CU goals, but is not required to meet sales goals. Position will assist members with: transactions and questions; deposit and loan accounts and services; escalate complaints, member related concerns, procedural and policy concerns and account problems to the appropriate supervisor or department. This is a non-exempt position.
Requirements
- High School diploma or GED equivalent.
- At least one year of experience dealing with cash and/or general public contacts.
- Continuous alertness to ensure accuracy.
- Performance of basic numerical calculations including decimals.
- Reading, writing, comprehend and analyzing.
- Use of sound and mature judgement, reasoning, and patience.
- Work on several tasks simultaneously and be well-organized in a fast-paced environment.
- Frequent use of problem solving, negotiating and cross selling of products and services.
Responsibilities
- Greet and serve members using The Member Advantage™ sales and service principles.
- Provide "hip-to-hip" service in a consultative manner.
- Refer products and services to members to contribute to Credit Union goals.
- Assist members with transactions and questions.
- Assist members with deposit and loan accounts and services.
- Escalate complaints, member related concerns, procedural and policy concerns and account problems to the appropriate supervisor or department.
Benefits
- Full medical, dental and vision insurance
- 100% Credit Union paid premiums for employees
- Subsidized premiums for families and dependents
- Life and Disability insurances
- Family medical leave
- Paid Time Off
- Paid Sick Time
- 11 Paid Holidays per year
- Supplemental insurance products
- Employee Assistance Program (free and confidential resources for emotional, financial, legal, & personal well-being)
- Engaging Wellness Program
- Competitive Salary and Incentives
- 401(k) Retirement Plan with employer matching
- Discounted Credit Union products (reduced interest rates or fees)
- Flexible spending accounts for medical and child care expenses
- Free Parking at all branch locations
- Online education programs
- Ongoing coaching and training in every position
- Internal promotion and transfer options throughout the Credit Union
- Opportunities to serve on a variety of volunteer committees
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
