Member Service Representative (Permanent, Part-Time) - Hornby Island

First Credit Union • Hornby Island, BC

13d • CA$26 - CA$30 • Onsite

About The Position

First Credit Union is looking for a financial service professional to join their team at the Hornby Island Branch as a part-time Member Service Representative. The role focuses on being member-centric and creating impactful connections. Responsibilities include proactively discovering member needs, providing tailored advice, empowering members through education, building meaningful relationships, processing day-to-day transactions, solving routine issues, and opening various financial products such as term deposits, registered products (RRSPs, RRIF, TFSA), member accounts, and lending products. This is a part-time position requiring availability on Tuesdays, Wednesdays, and Fridays.

Requirements

• Secondary school diploma.
• Experience in the financial, sales or service industry.
• Superior knowledge of financial products and services.
• Demonstrated accountability for both personal and branch-assigned growth goals, targets and major initiatives.
• Strong computer skills and proficiency in MS Office.
• Ability to communicate effectively, both orally and in writing.
• Ability to multi-task and problem-solve, with strong organizational skills and emphasis on time management.
• Strong interpersonal skills with a service-oriented focus.
• Ability to work in a fast-paced environment, perform under pressure, and demonstrate great initiative, resourcefulness and flexibility.
• Ability to develop a correlation between personal actions, service execution, and member expectations.

Nice To Haves

• Education or equivalent experience with Products & Services and Fundamentals of Personal Financial Planning and Consumer & Residential Mortgage Lending (recommended).

Responsibilities

• Provide service excellence and foster member relationships by maintaining a high level of knowledge of First Credit Union products and services, including continuous development to be aware of changes in the industry.
• Exhibit a high commitment to member-client relationships by promoting relationship building, cross-selling all credit union products and services, and referring members to other departments when appropriate.
• Analyze member needs and build relationships through member onboarding.
• Respond to requests and inquiries and deal with member issues with minimal assistance.
• Contribute to a high level of service and provide fast, efficient, personalized service.
• Act as a resource and example to other employees in regard to knowledge, experience, and superior member service.
• Contribute to a positive team environment by working efficiently, professionally, and in a friendly manner.
• Perform a variety of duties relating to the promotion, sale and administration of account, deposit, and loan products and services offered by First Credit Union.
• Promote and provide advice on deposit products and services, including registered and non-registered accounts, with the ability to discuss investment options such as term deposits.
• Promote and process card products, including credit and debit cards and all electronic services.
• Provide guidance and administration on account options and membership, including estate administration.
• Use the Financial Blueprint to support the overall financial well-being of our members.
• Document and process as required.

Benefits

• Opportunities for career development including continuous training, education support and career planning.
• Commitment to employee wellness including a comprehensive employee and family assistance program.
• Competitive compensation package including a generous benefits program.
• Being part of a company that is dedicated to making a meaningful community impact.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED