Bilingual (Spanish) Member Service Representative (Call Center), Hybrid

Canvas•Lone Tree, CO

3d•Hybrid

About The Position

We’re Canvas Credit Union, and we’re passionate about transforming financial services. Our members, families, and the communities we call home motivate everything we do. As part of the credit union movement, we believe in providing our members with education, support, and guidance to build strong financial futures. At Canvas, we’re dedicated to transforming financial services from the inside out. Our culture is a top priority and second to none. We strive to balance hard work and high achievement with a fun, supportive environment. The Member Service Representative experience is the foundation of a career at Canvas Credit Union. We invest in developing your skills and promote heavily from within. You’ll be a financial services guru, armed with all the knowledge you need on service, financial products, and compliance with financial regulations. This knowledge will prepare you for many career opportunities. You help members afford life: At Canvas, you have the opportunity to make a difference. The joy that comes with making a member’s day, and maybe helping them buy their first house or go to college, is an indescribably good feeling.

Requirements

Bilingual (Spanish) capabilities
Availability to work any of the three shifts: 8am-6pm (or end of call queue) Monday-Friday, Saturday 9am-1pm, 1 day off during week; Tuesday-Thursday 7:50am-4:50pm Monday-Friday; 8:30am-5:30pm Monday-Friday
Training is fully in-office 8am-5pm Monday-Friday.
Understand financial products and services.
Comfortable and confident recommending and processing financial products like loans.
Embrace change and seek new ways to serve our members and the community.
Work well with others, even when things don’t go as planned.
Innovative and thrive on challenges.
Believe you can change the world for people and are making it happen!
Passion and potential matter here.
Meet performance expectations, consistently demonstrating HEART behaviors.
Submit an up-to-date resume or update your Work History profile with your current responsibilities and accomplishments.

Nice To Haves

Multi-lingual capabilities to include Spanish is a plus!

Responsibilities

LEARN about our members and hear them and understand their situations.
EDUCATE our members on the ways we can help them afford life.
PROVIDE meaningful, careful, focused and ethical product solutions.
PROCESS transactions like transfers and payments with courtesy and consummate professionalism.
PERFORM advanced transactions like IRAs, CDs, open accounts, wire transfers, and calmly handle disputes.
GROW with us by immersing in financial industry trends, products, services and technological advances.
SHARE your knowledge on effective practices, competitive intelligence, and business opportunities.
STAND shoulder-to-shoulder with our members and your teammates over our peaks and valleys.