Stu- Member Service Rep.

University Credit Union • Miami Gardens, FL

6d

About The Position

University Credit Union is seeking students and alumni of St. Thomas University to join its team. The Member Service Representative Float provides service to members across various locations and departments. The role addresses inquiries, resolves issues, and facilitates transactions while maintaining a positive and professional demeanor. It calls for proactive problem-solving and a commitment to the organization’s service standards.

The position requires a high school diploma or equivalent, customer service or member-support experience, strong verbal and written communication, basic computer proficiency, and the ability to manage multiple tasks professionally under pressure. An associate’s degree or higher in a related field, financial-services experience, regulatory knowledge, bilingual abilities, and advanced problem-solving or conflict-resolution experience are preferred.

Requirements

• High school diploma or equivalent.
• Proven experience in a customer service or member-support role.
• Strong verbal and written communication skills.
• Basic computer proficiency, including familiarity with CRM software and Microsoft Office applications.
• Ability to handle multiple tasks efficiently and maintain professionalism under pressure.
• Effective communication, problem-solving, and organizational skills.

Nice To Haves

• Associate’s degree or higher in business, communications, or a related field.
• Experience working in a financial-services or membership-based organization.
• Knowledge of industry-specific regulations and compliance standards.
• Bilingual abilities or proficiency in a second language.
• Advanced problem-solving skills and experience with conflict resolution.

Responsibilities

• Respond promptly and courteously to member inquiries by phone, email, or chat, providing accurate information about products, services, and policies.
• Assist members with account-management tasks, including updating personal information, processing transactions, and resolving billing questions.
• Identify and escalate complex issues to appropriate departments, ensuring timely follow-up and resolution.
• Maintain detailed and accurate records of member interactions and transactions in the customer relationship management system.
• Collaborate with team members and management to improve service processes and contribute to a positive member experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED