Member Service Representative (Opener)

Crunch Fitness • Garwood, NJ

14h • Onsite

About The Position

The Member Services Representative (MSR) serves as the primary point of contact for all members and guests. You will provide a welcoming environment, support daily operations, and contribute to membership growth. Crunch Fitness is rapidly expanding across Michigan, and we’re looking for a motivated Front Desk Agent to join our team. This role is essential in creating an outstanding first impression and delivering an exceptional member experience.

Requirements

• Outgoing, energetic, and customer-focused.
• Strong communication and problem-solving skills.
• Ability to work collaboratively in a fast-paced environment.
• Customer service, sales, or hospitality experience preferred.
• CPR/AED certification (or completion within 30 days of hire).

Responsibilities

• Greet members and guests with professionalism and positive energy.
• Engage with members and assist with questions, services, and general support.
• Maintain a clean, organized, and welcoming front desk environment.
• Conduct facility tours and present membership options.
• Enroll new members and set up billing information.
• Schedule new member onboarding sessions.
• Check members in according to company procedures.
• Manage member accounts, updates, and inquiries.
• Answer phone calls, schedule tours, and provide accurate club information.
• Support retail sales and promote club amenities.
• Assist with light cleaning and maintenance reporting.
• Support group class check-ins and app assistance.
• Participate in team meetings and uphold Crunch’s “No Judgments” philosophy.

Benefits

• Access to premium fitness facilities and innovative programming

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed