Member Service Representative- Crystal City
About The Position
Lafayette Federal Credit Union is seeking a Member Service Representative to join their dynamic team. This role is focused on providing credit union members with an unparalleled customer service experience. The Member Service Representative will be empowered to do what’s right for the member because they have a passion for helping others succeed. This is an entry-level career opportunity to learn and grow in the financial services industry. Lafayette Federal Credit Union has been recognized as a Top Workplace by USA Today for three consecutive years (2024–2026), and is a great place to bank and work. The company culture emphasizes inclusion, diversity, high performance, and new opportunities, with a strong sense of teamwork and community. Professional development, training, and certification are priorities, with support for career advancement within the industry.
Requirements
- Entry-level banking and/or retail experience with cash handling.
- Customer service experience.
- Strong verbal communication.
- Understands the importance of maintaining confidentiality, privacy and professionalism as a front-line representative of our institution.
- Must be a resident of DC, MD, or VA.
Responsibilities
- Processing all transactions for members, in person or via telephone including deposits, withdrawals, loan payments, cash advances and transfers.
- Give prompt, efficient, and accurate service in the processing of all transactions such as opening of new checking/savings accounts, direct deposits, ATM cards, CD/IRA/Money Markets.
- Cross-selling and promoting Credit Union products and services.
Benefits
- Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan)
- Fully funded deductible (HMO Plan)
- 401k employer matching contribution
- Income protection with life insurance, short and long-term disability
- Paid time off, holiday leave and birthday leave
- Educational assistance
- Commuter benefits program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
