Temporary Full-Time Member Service Representative

BCAA • Vernon, BC

3d • Onsite

About The Position

This role is anticipated to begin in mid-March and run through late August or September, depending on candidate availability. As a Member Service Representative, your part of the Member-facing team that delivers exceptional Member experiences every time. You are the first and last impression for every Member who enters and leaves our Service location. This position plays a pivotal role in delivering amazing Member experiences by identifying Member needs and seamlessly directing Service Location customer flow.

Requirements

• Completion of Grade 12.
• At least two years’ experience in customer service, preferably in insurance or hospitality.
• Strong computer skills with basic knowledge of MS Office Suite Products (Word, Excel, Outlook).

Nice To Haves

• CAIB certification or knowledge of ICBC systems.
• Ability to speak other languages aside from English.

Responsibilities

• Engage and welcome incoming Members and proactively coordinate appointments with the Advisors to ensure an ideal waiting experience.
• Answer incoming phone calls, making outbound calls to confirm appointments and monitor the Service Location email account.
• Enhances Member value by promoting BCAA Membership, products and services
• Process payments and documents.

Benefits

• Career and personal development to help you grow and reach your goals.
• Incentives that recognize team and individual sales and performance.
• Flexible benefits to support your health and lifestyle, and wellness dollars to keep your body, mind and soul thriving.
• A competitive rewards package including salary performance bonus programs, pension plan, and more to help build your personal wealth.
• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees