Member Service Representative

Harborstone Credit Union•Tacoma, WA

2d•$20 - $30•Onsite

About The Position

The Member Service Representative is a front-line banking professional who serves as a trusted resource for Harborstone members. This role combines member service, account management, teller transactions, financial education, and product referrals to help individuals and businesses achieve their financial goals.

Requirements

High school diploma or equivalent.
At least 1 year of customer service, retail, banking, or financial services experience.
Strong communication and problem-solving skills.
Attention to detail and accuracy when handling transactions.
Comfort using Microsoft Office and financial systems.
Ability to adapt, collaborate, and provide excellent service in a fast-paced environment.
Must be able to effectively read, write, and listen as well as communicate verbally, electronically and in written form with employees, members, board members, vendors, and the general public as required.
May be asked to handle, move, and/or carry large boxes of supplies weighing up to 25 pounds.
May require stooping, bending, squatting, and reaching for limited periods of time.
May require sitting and standing for long periods of time.

Nice To Haves

Build trusted relationships with members.
Help members improve their financial well-being.
Promote products and services that benefit members and support branch growth.
Consistently demonstrate Harborstone's values of Commitment, Dependability, and Kindness.
Contribute to a collaborative, team-focused environment.

Responsibilities

Deliver exceptional service and create positive member experiences.
Open new accounts and assist with account maintenance.
Answer member questions in person, by phone, and through email.
Process transactions accurately, including deposits, withdrawals, loan payments, and transfers.
Educate members on products, services, digital banking tools, and self-service options.
Identify opportunities to recommend solutions that fit members' financial needs.
Resolve member concerns and problems quickly and professionally.
Maintain accurate records and adhere to all compliance and confidentiality requirements.
Support branch operations and contribute to overall branch success.

Benefits

Competitive pay: $20-$30/hour DOE
Medical, dental, and vision insurance for employees
Employer contribution toward dependent medical premiums
Flexible Spending Accounts (FSA), including dependent care/childcare FSA
Health Savings Account (HSA) with employer contributions
401(k) retirement plan with employer matching contributions
Generous paid vacation and sick leave
Paid holidays and a personal day
Professional development and career growth opportunities
Employee appreciation events and team-building activities
Discounted loan rates and other employee financial benefits
Wellness programs and resources
A collaborative, supportive culture that values work-life balance and employee well-being