Member Service Representative (Teller)
About The Position
Corning Credit Union is seeking full-time Member Service Representatives to join their team in the Shallotte, NC area. Corning Credit Union (CCU) is a leading credit union with $2.4 billion in assets and over 160,000 members worldwide, headquartered in Corning, NY, with facilities in Wilmington, NC, Myrtle Beach, SC, and Franklin County, PA. CCU is dedicated to serving its members by being a trusted advisor for financial services and fostering a strong service culture through teamwork, open communication, and valuing individuals. The organization offers a competitive base salary, annual bonus plan, and an exceptional benefits package. As a Member Service Representative I, the role involves building member relationships through quality service, answering questions professionally, and performing various cash handling transactions.
Requirements
- The desire to make serving others a career
- Strong communication skills
- Exceptional attention to detail
- Confidence in promoting appropriate products and services
- Ability to work effectively within a fast-paced environment
- Technical aptitude and experience with Microsoft programs
- Basic math skills
- A high school diploma or GED is required
- The ability to read and comprehend moderate to advanced instructions and correspondence
- The ability to write moderate to advanced correspondence within professional etiquette standards
- The ability to effectively present information in one-on-one and group situations
Nice To Haves
- Cash handling and customer service experience is preferred
- Prior Teller or customer service experience is preferred
- An Associate degree or other form of secondary education is preferred
Responsibilities
- Maintain appropriate knowledge of core systems and CCU’s products and services
- Present and explain beneficial products to members and assist in meeting their financial needs
- Utilize solid cash handling skills and procedural knowledge to effectively perform a variety of paying and receiving functions
- Answer questions and resolve problems for members by leveraging effective listening and quality service skills
- Perform file maintenance and account changes
- Balance daily transactions, verify cash totals, and investigate and resolve out-of-balance conditions
- Also assumes responsibility for other projects or duties as required or assigned
Benefits
- competitive base salary
- annual bonus plan
- exceptional benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
