Customer Service Representative

TEKsystems • Jacksonville, FL

1d • Hybrid

About The Position

TEKsystems is currently hiring for REMOTE Member Service Representatives with a Fortune 100 Financial Institution in Jacksonville, FL! This role involves responding to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven, and structured contact center operation. The representative will provide information regarding the company's products and services, demonstrating knowledge, active listening, multiple system adaptability, and engagement methods to ensure optimal member experience and customer service. Responsibilities include performing transactions for various accounts such as Savings, checking, consumer loans, credit cards, and IRAs. Additionally, the role requires advising members of other products and services that may fit their needs and providing opportunities for positive member interaction. The expected call volume is 80-100+ calls daily.

Requirements

• High School Diploma/ GED required
• 1-2 years of recent customer service experience working directly with customers (call center, collections, banking)
• Ability to work in a fast-pace high-volume call center environment
• Willingness to help others and ability to navigate difficult conversations
• Professional written and verbal communication skills
• Strong computer knowledge and data entry/typing skills
• Must live within 60 miles of Jacksonville, FL
• Must be available for onsite training from May 26th through July 24th with no time off allowed
• Must be available for onsite training from June 30th - July 2nd
• Must be available for shifts ranging from 1pm-11:30pm EST, Monday-Saturday after training
• All Saturdays are required
• Will have 1 rotating off day during the week

Responsibilities

• Respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation
• Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service
• Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts
• Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction
• Handle a call volume of 80-100+ calls daily

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees