Member Service Representative

Members1St Community Credit Union • Ames, IA

1d • Onsite

About The Position

At our company, we value our members and provide exceptional service. As a Member Services Representative, you will play a vital role in ensuring our members have a positive experience. If you are friendly, detail-oriented, and enjoy working with people, we would love to have you join our team.

Requirements

• Previous experience in a customer service role preferred
• Strong communication and interpersonal skills
• Previous cash-handling experience with ability to handle transactions accurately
• Utilize 10-key typing skills for accurate data entry
• Perform basic retail math calculations

Responsibilities

• Provide excellent customer service to members and guests
• Identify member needs for appropriate products and services
• Assist with member inquiries, account updates, and membership sign-ups
• Minimizes fraud by thorough examination of documentation
• Assists with mail, night drop, and phone transactions
• Alerts loan officers to loan payoffs
• Handle cash management and cashiering duties
• Utilize 10-key typing skills for accurate data entry
• Perform basic retail math calculations

Benefits

• 401(k) with employer matching
• Health Insurance
• Life Insurance
• Dental insurance
• Vision Insurance
• Employee assistance program
• Flexible spending account(s)
• Health savings account
• Paid time off
• Parental Leave
• Tuition Reimbursement
• Volunteer Time Off

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees