Member Service Representative Part-time Early Morning Shift- Walnut Location

YMCA of Delaware•Wilmington, DE

117d•$15 - $20•Onsite

About The Position

This role is responsible for providing an excellent customer service experience to members and prospects. The Member Service Representative will manage a large volume of incoming calls, interact with customers in person, via telephone, or email to provide information about membership, programs, and services. They will also address membership complaints and comments, providing appropriate solutions and follow-up to ensure resolution and member satisfaction. This position contributes to the team effort by accomplishing related results as needed and engaging members to build sustainable relationships of trust through open and interactive communication.

Requirements

Strong interpersonal and communication skills to serve a diverse community.
High School Diploma or equivalent experience and or education.
Must be able to communicate well, have good human relation skills, and have a general knowledge of office routines.
Must be able to stand for periods of time, give prospective members tours throughout the facility, answer telephones, and typing member information into the computer.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Previous customer service, sales, or related experience.
Basic knowledge of computers.

Nice To Haves

Multi-Lingual

Responsibilities

Provide an excellent customer service experience to members and prospects.
Contribute to team effort by accomplishing related results as needed.
Manage effectively large amounts of incoming calls.
Engage members to help build sustainable relationships of trust through open and interactive communication.
Interact with customers in person, telephone, or email in order to provide information about membership, programs and services in a manner that is prompt, warm and friendly.
Address membership complaints and comments providing appropriate solutions and follow-up to ensure resolution and member satisfaction.
Other tasks as assigned.