Member Service Representative- Fairmount

SECNY Federal Credit Union•Syracuse, NY

1d•Onsite

About The Position

SECNY Federal Credit Union is currently looking for a full-time Member Service Representative in our Fairmount branch, with eligibility for our Manager Associate Program, to provide a full range of financial transaction services to members, including receiving and disbursing money in a timely and accurate manner. SECNY FCU is a member-owned, non-profit, full-service institution. Founded in 1971, our credit union serves the needs of any person working, living, worshipping, attending school, businesses and legal entities in Onondaga, Cayuga, Madison, and Oswego counties. Our team members all share a positive attitude, problem solving abilities, and patience, enabling them to provide excellent customer service even during fast-paced shifts. Our culture, plus opportunities for growth, have resulted in low turnover rates.

Requirements

High school diploma or general education degree (GED); or one-year related experience in cash handling or customer service experience; or equivalent combination of education and experience.

Nice To Haves

Eligibility for our Manager Associate Program

Responsibilities

Performs routine member transactions, including, but not limited to deposits, withdrawals, cash advances, loan payments, transfers, check cashing, selling of money orders and the daily scanning of checks
Verifies cash and endorsements, issue receipts, and prepares stop payments on checks for members
Provides members with information on credit union services and makes appropriate referrals for new products and services with the goal of being the primary financial institution of all members
Answers phones and responds to member's requests, concerns and complaints in an effective and pleasant manner and directs them to the proper person for specific information and assistance
Cross-sells credit union products and services as appropriate
Provides membership, either by phone or in person, with factual and up-to-date information concerning specific accounts
Maintains proper security and surveillance over workstation and cash drawer assigned
Executes proper security procedures during robberies, forgeries, and other suspicious or dangerous situations
Assists other Member Service Representatives with related duties as assigned
Log and process night deposits and mail transactions
Maintains complete and accurate accounting of all transactions completed at the Member Service Representative station that includes verification of starting cash, balances brought forward from the previous day, balancing of cash/transactions when relieved from Member Service Representative station during operating hours and completes balancing procedures at the close of business
Records of transactions and balancing will be neat and prepared in ink and double checked for accuracy
Assists in balancing of other Member Service Representatives as needed
Stays current with all services and products provided by the credit union and cross-sells these services and products whenever possible
Displays a pleasant, professional style on the job and follow guidelines established by the credit union's Board policy
Completes all training designed to enhance capabilities including in house training as well as outside seminars and workshops
Acquires and maintains the necessary working knowledge of federal and state laws and regulations and credit union bylaws and policies in order to ensure compliance
Participates in credit union functions such as International Credit Union Day, home shows, open houses, and credit union seminars