Member Service Representative - Brighton, CO
About The Position
The Member Service Representative provides superior member service to drive member satisfaction and retention and helps members make use of the credit union’s products and services. The role handles accurate, professional member transactions, builds awareness of available products and services, and makes timely referrals. The representative must demonstrate service excellence, clear communication, product knowledge, and accuracy while meeting service, performance, and safety standards. The role also requires compliance with credit union policies and procedures and applicable financial regulations, including the Bank Secrecy Act (BSA) and Consumer Financial Protection Bureau (CFPB) requirements. The position is based in Brighton, Colorado. Compensation is $19.95 to $21.72 per hour, plus incentives and an annual 3% target bonus. The anticipated application closing date is October 21, 2026.
Requirements
- High school diploma, GED, or equivalent.
- At least 6 months of customer service experience in financial services or retail delivery.
- Strong member-service orientation and ability to offer appropriate cross-sell and upsell opportunities.
- Strong attention to transaction detail and accuracy.
- Professional and courteous communication skills.
- Basic math proficiency, including addition, subtraction, multiplication, and division.
- Ability to handle physical money accurately while serving members directly.
- Exposure to Microsoft Outlook and web-based transactional systems for completing day-to-day member requests.
Nice To Haves
- At least 6 months of sales experience.
- Ability to use a 10-key keypad by touch.
Responsibilities
- Provide accurate and professional face-to-face member transactions, including new member account creation and account and card file maintenance.
- Follow basic Service Center Control Manual procedures.
- Maintain strong knowledge of available products and services and make appropriate referrals, including for lending, investments, electronic banking, wealth management, and business banking.
- Comply with credit union safety and service standards, policies, procedures, and applicable financial regulations, including BSA and CFPB requirements.
- Complete required job training.
- Maintain a cash drawer according to the Credit Union’s Cash Control Policy.
- Remain cognizant of and adhere to policies, procedures, and regulations related to the Bank Secrecy Act.
Benefits
- Generous 401(k) match
- 401(k) discretionary profit sharing
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term and long-term disability
- Health Savings Account with company contribution
- Employee Assistance Program
- Paid vacation, sick leave, floating holidays, and volunteer time off
- Paid holidays
- Tuition reimbursement
- Paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
