Member Service Representitive

Expedition Credit Union•Woodbury, MN

13d•Hybrid

About The Position

Expedition Credit Union is seeking a fun & energetic Member Service Representative (MSR) for our Woodbury, MN Branch! This full-time position involves operating and balancing cash drawers, providing excellent customer service, and educating members on credit union products and services. The role also includes identifying referral opportunities and protecting member and credit union assets.

Requirements

Must be 18 years of age or older.
Pass a background check.
Basic math skills and cash handling experience to count cash and balance cash drawer accurately and proficiently.
Evidence of excellent verbal communication skills along with an outgoing personality that demonstrates a positive, friendly and energetic attitude.
Organized & detail oriented.
Must know (or be willing to learn) all applicable regulatory/compliance relating to this position.

Nice To Haves

Prior experience working in a credit union or bank as a member service representative or teller is beneficial but not required as we are willing to train.
2+ years of work experience in a sales, retail or customer service environment with demonstrated success in achieving established goals by using independent judgment is preferred.
Maintains a strong working knowledge of all products & services offered by the credit union.

Responsibilities

Operate and balance cash drawers daily, with minimal balancing and transactional errors.
Provide other products and services using sales experience.
Achieve individual performance goals as assigned and positively contribute to branch and credit union goal attainment.
Serve as the point of contact for members, providing best-in-class service and making informed recommendations to help members achieve their financial goals.
Provide exceptional customer service in person and over the phone.
Contribute to business results by opening new deposit accounts (savings, checking, etc.) and by making outbound/inbound phone calls.
Educate members on how Expedition CU can meet their individual needs.
Identify referral opportunities to other staff/departments by using effective rapport building with members.
Protect member and credit union assets and mitigate risk by identifying and preventing fraudulent or suspicious activity.